SHIPPING POLICY

1. Introduction

At Gift Secret, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how we handle order processing, delivery timelines, and shipping fees when you shop on https://giftsecret.com.ng.

2. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders are not processed on Sundays or public holidays.
• Once your order is confirmed, you will receive a notification via email or SMS.

3. Delivery Timeframes

Delivery times depend on your location:

• Lagos: 1–3 business days
• Other major cities: 2–5 business days
• Remote areas: 3–7 business days

Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., weather, logistics delays, or high order volumes).

4. Shipping Fees

• Shipping fees are calculated at checkout based on your delivery location and order size.
• Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

5. Order Tracking

• Once your order has been shipped, you may receive a tracking number (where applicable).
• You can track your order status through updates sent to your email or phone.

6. Failed Delivery Attempts

• Our delivery partners may attempt delivery up to two (2) times.
• If delivery is unsuccessful, the order may be returned to us.
• Additional charges may apply for re-delivery.

7. Delivery Issues

If you experience any issues with your delivery (such as delays, missing items, or damaged packages), please contact us within 48 hours of receiving your order.

8. International Shipping

At this time, Gift Secret may only deliver within Nigeria unless otherwise stated. Any updates regarding international shipping will be communicated on our website.

9. Incorrect Address

• Please ensure your delivery details are accurate when placing your order.
• We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

10. Contact Us

If you have any questions about shipping or delivery:

• Website: https://giftsecret.com.ng
• Email: support@giftsecret.com.ng